Valet Service Attendant

A Valet Service Attendant will provide valet parking services to safely and efficiently move guest automobiles to a designated parking location while following Company policies and procedures. He will assist them in a friendly, efficient, courteous and professional manner. 

 

Primary functions:

  • Provide exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. 
  • Provide valet parking services to safely and efficiently move guest automobiles to a designated parking location while following Company policies and procedures.
  • This function may include assisting with loading and unloading of luggage, providing information in regard to the hotel’s facilities and events, and directions to local attractions.   
  • Greet hotel guests according to the location standard.
  • Ensure that you are on time to your duty with clean uniform and well groomed. 
  • Implement and follow car key control and log accordingly.

 

Responsibilities:

  • Always have a ticket in your hand with serial no & make sure all the tickets are in sequence if there is any difference in the sequence, immediately inform your supervisor.
  • The upper half of the ticket to be attached to the key chain (with the diagram).
  • The lower part of the ticket should be given to the guests& this part of the ticket is considered as retrieval ticket as well.
  • The very bottom piece of the ticket should be placed under the windshield wiper. This part of the ticket serves as a “Tag” for this vehicle.
  •  Always make sure that the guests leave the vehicles key or remote key with you otherwise problem can raise while delivery time.
  • Check to see if the guests have left something behind in the vehicle, such as a wallet on the seat, Mobile Phone, Jewelry, Money etc. Inform the guest about such items immediately and kindly.
  • e driving.
  • Respect the driving rules within the property at all times. 
  • Be familiar with different makes of car and their operation. 
  • Be security conscious at all times, inform manager of anything suspicious. 
  • Report any accidents immediately to the management

 

Financial

  • Ensure all cash and card payments if any are reconciled with reports at the end of shift.
  • To follow the company procedures for handling cash. 
  • Maintain sole responsibility in the exchange of cash between customers and yourself and be aware that missing cash shall be replaced and be out of pocket of the Valet Driver responsible.


Customer Services:

  •  Open the doors of the customer’s vehicle or the taxi in which they arrive at.
  •  Greet every customer by wishing them Good Morning/Afternoon/Evening in a professional way and with a good smile.
  •  Offer and assist the customer with luggage/bags/baby strollers form the vehicles.
  •  Assist every customer and provide them with the correct information, if you are unaware, recommend the customer to the supervisor or to the Customer Help Desk. 
  •  Always make sure that you are visible to guests and hotel staff, stay in the open area of the main entrance.
  •  If there is more than one vehicle, always attend the first vehicle in the first line & see how many guests have arrived so that you may know that more than one attendant is needed to open the cars’ doors, greet them humbly & professionally.
  •  Make sure that you are standing at the proper area to receive these guests and open their car doors promptly and professionally.
  •  Let the guests know where they need to approach with their vehicles.
  •  Ask for the key (Vehicle having remote keys) from the customer during receiving the vehicles.
  •  Be confident and polite while talking to the customers.
  •  Always Smile and be Friendly with the customers.

 

People:

  • To act as relief and cover for other Valet staff during periods of absence
  • To work effectively as part of a team

 

Expected Deliverables:

  • Delivery of all contractual requirements to the satisfaction of Zone and the Client

 

Discipline and body Language:

  •  Stand at ½ meter away from the guests’ vehicles.
  •  Respect the senior/Supervisor and maintain a good team work.
  •  Inform before an hour to the supervisor in case of late arrival/Sickness.
  •  While standing in the main entrance, maintain your attention & interest around the work location. 
  •  Cooperate with the supervisor and share ideas for improving valet operations.

 

 

  • Required to wear a uniform 
  • Work schedules will include some evenings and weekends. 
  • Must have a valid driving license 
  • Requires ability to take written and verbal direction in English and speak English.  

 

Qualifications:

  • Preferably High School Diploma 
  • Holding Valid UAE Driving License

 

Experience:

  • Preferably with one year local driving Experience or 5 years in home country

 

Skills:

  • Ability to take written and verbal direction in English and speak English. 
  • Knowledge of driving Manual and/or Automatic cars